Career Opportunities

About Bethell Hospice

Bethell Hospice is a non-profit organization, located in the scenic village of Inglewood, in the Town of Caledon.   Bethell provides exceptional and accessible hospice palliative care services to individuals and families facing life-limiting illnesses in the Caledon, Brampton, Dufferin County and West Woodbridge regions of Ontario.

Our person-centric approach to care fosters dignity, respect and comfort for our clients and their loved ones.  Bethell has a ten (10) bed residential hospice and provides programs which include in-home palliative support, bereavement and grief counselling, psycho-social spiritual care and community support for both children and adults.  All of our services and programs are provided at no cost to clients.

About the Role

Bethell Hospice is seeking dedicated and accomplished professional Personal Support Workers (PSW’s) for its residential hospice, located in Caledon, Ontario. Successful applicants will report to the Clinical Lead and will work a schedule to backfill vacant 8 or 12 hour shifts (evenings, nights, weekends and holidays), as needed.

Personal Support Workers work in a multidisciplinary environment, alongside other clinical staff.  Successful applicants will provide client care, assistance and support in the daily living activities of our residents.

We require employees who have graduated from an accredited Personal Support Worker Program, has a current C.P.R. certificate, with Palliative Care Certification and/or experience as an asset.

EDUCATION AND EXPERIENCE

• Graduated from an accredited PSW certificate program
• Ability to work in a professional and respectful manner independently, as well as with direction within a multidisciplinary team
• Experience in palliative care and or hospital experience preferred

 
SKILLS AND ABILITIES

• Knowledgeable and committed to the hospice care philosophy
• Excellent communication and interpersonal skills with residents, families and fellow employees
• Familiar with the use of computers in particular, Word, Excel, Outlook
• Proven ability to adapt readily to change
• An ongoing interest to enhance palliative knowledge and skills
• Ability to lift twenty-three (23) kilograms and assist clients with standing, walking, sitting and positioning in bed
• Excellent organizational skills, to handle multiple and conflicting priorities

 
A vulnerable sector police check will be required prior to hiring

We sincerely thank all applicants for their interest; however, only those selected for an interview will be contacted. To apply, please submit your resume and cover letter to Lisa Ward, HR Manager, at lward@bethellhospice.org with the subject “PSW”.

Bethell Hospice offers accommodation for applicants with disabilities in its recruitment processes, in accordance with AODA (Accessibility for Ontarians with Disabilities Act) and the Ontario Human Rights Code. If you are contacted by Bethell regarding a job opportunity or testing, please advise if you require accommodation. Please note, only those selected for an interview will be contacted.

Quality Assurance Administrator – Temporary Contract to March 30, 2021, 4 Days/Week

Quality Assurance Administrator – Temporary Contract to March 30, 2021, 4 Days/Week

About Bethell Hospice

Bethell Hospice is a non-profit organization, located in the beautiful village of Inglewood, in the Town of Caledon, that provides exceptional and accessible hospice palliative care services to individuals and families facing life-limiting illnesses. Our person-centered approach to care fosters dignity, respect and comfort for our clients and their loved ones in the Caledon, Brampton, Dufferin County and West Woodbridge regions of Ontario. Bethell Hospice also provides community programs that include in-home palliative, bereavement and grief counselling for children and adults. At Bethell Hospice our services and community programs are provided at no cost.

Our Mission and Values

Our mission is to provide excellent person-centered, palliative care through partnerships with our community. Our Vision is to be leaders in building a community that enables quality living and dying. We live our core values that show our caring and form the basis of all our decisions and actions including Compassion, Integrity, Accountability, Excellence, Teamwork, and Courage.

Overall Summary of Duties:

Reporting to the Executive Director, the Quality Assurance Administrator is responsible for providing quality improvement, project and administrative support to meet our standards of excellence in care delivery.

Benefits of Becoming a Bethell Team Member

Our employees enjoy competitive wages, in addition to working in a highly collaborative work environment filled with tremendous purpose.

Responsibilities and Primary Duties:

Quality Assurance

• Works with the Executive Director in overseeing the Accreditation framework for the organization.
• Assists in the development of an annual Quality Improvement Plan (QIP).
• Acts as principal resource to the Executive Director and the Leadership Team on all matters relating to Accreditation and the QIP.
• Assists in identifying processes / methodologies to drive quality improvement and advance quality outcomes.
• Champions the implementation of effective quality improvement initiatives.
• Promotes open lines of communication to facilitate internal sharing of good practices.
• Assists in the production of policies and procedures to support working practices.
• Draft policy and procedure revisions, and communicate to various stakeholders to ensure understanding and compliance
• Assists in the production of forms to support working practices.
• Coordinates activities in support of attaining and maintaining accreditation, tracking status, and providing updates as required for the Senior Leadership Team and other stakeholders
• Identifies opportunities for process improvements based on risk assessments, and provides necessary follow-up to track completion within our Quality Improvement Plan as per our Multi-Sector Service Accountability Agreement
• Creates and implements improvement initiatives, “lived experience” and feedback from our clients, residents and families using metrics to assess success
• Schedules internal audits and prepares summaries, communicating follow-up actions and accountabilities to support sustained improvements
• Participates in internal and external audit assessments, demonstrating evidence of compliance by presenting files, statistics, policies and procedures, etc.
• Develops and provide training for employees in competencies related to quality process assessment and improvement

Administration

• Organizes internal and external events such as the Annual General Meeting, Staff Development Days, Volunteer Appreciation Days, etc. from planning to implementation and evaluation
• Distributes and tracks training compliance for the facility, maintaining accurate and complete electronic and paper records
• Manages a high volume of documentation (electronic and/or paper), understanding and applying privacy and regulatory requirements, as well as easy access for users, from creation to archival
• Maintains contracts for the organization, tracking renewal dates, and identifying opportunities for cost and/or quality improvements
• Independently prepares letters, memoranda, emails, presentations and the monthly newsletter for final review by the Executive Director
• Responds to general e-mail and telephone inquiries on behalf of Bethell Hospice
• Acts as Primary Liaison with external vendors (IT, telephone), to resolve problems, order new equipment, and make recommendations, consistently maintaining a high level of service
• Prepares welcome packages for new hires and volunteers, conducts new employee orientation, and tracks completion of required forms
• Orders and maintains office supplies, determining reorder points, sourcing options based on cost, quality and needs, and driving savings where possible
• Coordinates meetings on behalf of the Executive Director and the Chair of the Board of Directors, including scheduling internal and external stakeholders, preparing and distributing agendas and minutes, booking meeting space, arranging audio-visual requirements, booking catering, etc. as required

Education & Experience:

• College Diploma in Business or Quality, University Degree preferred
• Minimum of five years administrative experience, supporting a senior leadership team
• Minimum of two years’ experience supporting quality process improvement
• Internal or external auditing experience preferred
• Six Sigma/Lean certification preferred

Skills/Knowledge

• Experience in coordinating organizational activities and improving processes to meet and sustain accreditation standards
• Expert skills in MS Office, to create high-caliber documents, spreadsheets, databases, presentations, newsletters, graphics
• Familiar with lean/process improvement tools such as Kaizen, Value Stream Mapping, 5 Why’s
• Able to represent Bethell to a variety of stakeholders in a professional and effective manner
• Superior written communication skills to independently craft impactful letters, memoranda, and reports
• Exceptional organizational/project coordination skills, to effectively manage a high volume of work across departments with competing priorities
• Strong initiative, critical thinking and judgment, adept at identifying and resolving problems quickly and effectively
• Solid interpersonal skills; able to build relationships easily; resolve conflicts
• Strong verbal and non-verbal communication skills, able to understand and present information to a variety of stakeholders in a way that influences, educates, informs
• Exercise tact and discretion while handling confidential information;
• Adept at initiating and maintaining document version control and file management
• Bilingual French-English written and verbal communication skills preferred

Hours of Work:

• 30 hours per week with extra hours based on operational needs.

Working Conditions:

• Shared office space requires ability to focus in a distracting environment.
• Ability to work with frequent interruptions, both in person and by telephone.
• Location is rural with no public transportation.

Job duties maybe adjusted at the employer’s discretion in order to reflect changing business requirements.

We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.

To apply for this position, please email your resume and cover letter to lward@bethellhospice.org. Please include in the subject line: Quality Admin

Bethell Hospice values the diversity of our team members and our clients and residents. Diversity at Bethell means having an inclusive workplace in which individual differences are recognized, appreciated, respected and supported in ways that fully develop and utilize each person’s talents and strengths.

Bethell Hospice offers accommodation for applicants with disabilities in its recruitment processes, in accordance with AODA (Accessibility for Ontarians with Disabilities Act) and the Ontario Human Rights Code. If you are contacted by Bethell regarding a job opportunity or testing, please advise if you require reasonable accommodation. Please note, only those selected for an interview will be contacted.